Privacy Policy
Superior Plumbing Solutions respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. In short: we use your information to serve you and to run our advertising responsibly — and we never sell it.
1.Who we are
This Privacy Policy applies to Superior Plumbing Solutions (“Superior Plumbing Solutions,” “we,” “us,” or “our”), a licensed plumbing contractor based in Cape Coral, Florida, serving homeowners and businesses throughout Southwest Florida. It covers our website at superiorplumbingflorida.com and the ways you interact with us online, by phone, and through our service requests.
2.Information we collect
Information you provide to us
When you fill out a form, request service, book an appointment, or call us, we may collect:
- Your name, phone number, and email address
- Your service address and details about the property
- A description of the plumbing issue or service you’re requesting
- Any other information you choose to include in a message
Information collected automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
- Your IP address, browser type, and device information
- The pages you view, links you click, and how long you stay
- The website or ad that referred you to us
- General location (such as city or region) derived from your IP address
Call and form tracking
Because we advertise online, we use call-tracking and form-tracking tools to understand which ads and pages lead to customer inquiries. These tools may record the phone number you call from and associate it with your visit so we can measure advertising performance. We use this information for analytics and service follow-up, not to sell your data.
3.How we use your information
We use the information we collect to:
- Respond to your inquiries and schedule and perform plumbing services
- Communicate with you about appointments, estimates, and follow-up
- Operate, maintain, and improve our website and services
- Measure and improve the performance of our advertising
- Send you service-related or, where permitted, marketing communications — which you can opt out of at any time
- Detect and prevent fraud, and comply with legal obligations
4.Advertising & analytics
We run paid advertising campaigns (for example, on Google and on social media platforms such as Facebook and Instagram) to reach homeowners in Southwest Florida. To measure and improve these campaigns, we and our advertising partners use cookies, pixels, and similar technologies that may:
- Track which ads you saw or clicked and whether you contacted us afterward
- Help show you relevant ads on other websites and platforms you visit
- Provide aggregated analytics about how visitors use our site
We use analytics services such as Google Analytics to understand site usage. These partners process data under their own privacy policies. You can learn more and manage ad personalization through Google Ads Settings, the Network Advertising Initiative opt-out, and your social media platform’s ad preferences.
5.Cookies & tracking technologies
Cookies are small files stored on your device that help websites function and remember information. We use:
- Essential cookies that make the website work properly
- Analytics cookies that help us understand how the site is used
- Advertising cookies that help us measure and target our ads
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website functions.
6.We do not sell your data
We never sell your personal information.
We do not sell, rent, or trade your personal information to third parties for their own marketing. We share information only with the service providers who help us operate, as described below.
7.How information is shared
We share personal information only in these limited circumstances:
- Service providers who work on our behalf — such as website hosting, analytics, advertising platforms, call tracking, and scheduling or customer-management tools — and who are permitted to use the information only to provide those services.
- Legal and safety reasons — when required by law, subpoena, or to protect the rights, property, or safety of our customers, the public, or our business.
- Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this policy.
8.Data retention
We keep personal information only as long as needed to provide our services, maintain our business records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
9.Your rights & choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain advertising. To exercise any of these choices, contact us using the details below and we will respond as required by applicable law. You can also unsubscribe from marketing messages at any time using the link in the message or by contacting us directly.
10.Data security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
11.Children’s privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
12.Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact us
Questions about this Privacy Policy or your information? Reach out anytime.